We are here to help
Whether you have a question about your account, need support with a product, or want to speak with one of our advisers, we are available around the clock and always happy to help.
Phone
Speak directly with a member of our team. No automated phone trees, calls are answered by real people trained across all our products and services.
Call nowSend us a detailed message using the secure form on this page. We respond to all enquiries within two business hours during operating hours.
Send a messageLive Chat
Chat in real time with our support team through the Nobil Trust Bank app. Average first response time is under 90 seconds during business hours, with overnight support available.
Open the appSend us a message
Use the form below for general enquiries, account questions, or feedback. For urgent matters including fraud, please call our 24/7 line directly.
Find us in person
Our registered head office and principal branch are open during business hours for members who prefer to speak with a member of the team face to face. No appointment is necessary for general enquiries, though we recommend calling ahead for mortgage and investment consultations.
Nearest parking is available at the public car park on Market Street, approximately a 3-minute walk. The nearest bus stop is directly outside our main entrance.
Head Office
Our complaints process
We take every complaint seriously and are committed to resolving it fairly and promptly. If you are unhappy with any aspect of our service, here is exactly what happens when you tell us.
If we are unable to resolve your complaint within 8 weeks, or if you remain dissatisfied with our final response, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) free of charge.
Contact us
Submit your complaint by phone, email, in writing, or using the form on this page. State clearly that you are making a formal complaint.
We investigate
We acknowledge your complaint within one business day and aim to provide a full response within 5 business days (8 weeks maximum).
Final response
We provide a clear, written final response. If you remain dissatisfied, you may escalate to the Financial Ombudsman Service at no cost.
Regulatory status
Nobil Trust Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number: 123456.
Deposit protection
Eligible deposits are protected up to $85,000 per person by the Financial Services Compensation Scheme (FSCS). More information is available at www.fscs.org.uk. Joint account holders are protected up to $170,000.
Financial Ombudsman
If your complaint is not resolved to your satisfaction, you may refer it to the Financial Ombudsman Service: Exchange Tower, London E14 9SR. Tel: 0800 023 4567. Website: www.financial-ombudsman.org.uk.
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